Returns Policy:

Smaller merchandise with the exception of pool cleaners:  All merchandise damaged in shipment can be returned for exchange. If a product is broken due to factory defect it can be returned.  In order to make a return you must contact customer service to receive a return authorization number. There is a 15% restocking fee on all undamaged returned items. For an item to be returned it needs to be in new condition.  Items must be in resalable condition based on a factory inspection by  Fire the Pool Man.com to qualify for any refund. Handling fees are not refundable.

Special Order and Drop Ship Item:  We make every effort to keep all items on our site in stock. If an item needs to be special ordered or drop shipped from the manufacturer, it is non returnable unless it is broken in shipment.

Pool Cleaners:  Pool Cleaners are non returnable unless they are broken in shipment. 

Electronics Boards: are non returnable unless they are broken in shipment.

Larger Items:  Items such as heaters, or items weighing over 100lbs. do not qualify for return. If the item has factory defect, any replacement or repair will be handled through the manufacturer directly as a warranty claim. These items are non returnable.

Some items rely on the performance of your existing pool pressure to provide optimum performance. We suggest that you check the pressure of your pool and consult the owner's manual for some products before making your purchase. This is particularly critical for pressure automatic pool cleaners that rely on your pools filtering system to power them when as clean your pool. Pool Cleaners are not returnable unless they are damaged in shipment.

Damaged products?

If you receive a product that was damaged in shipping, please contact customer service.

In order for any item to be returned, it must bet reported and have an RMA approved by FTPM within 30 days of its shipment.

Customer Service:

Phone: 877-387-6665

Email: FTPM@firethepoolman.com